Frequently Asked Questions
Everything you need to know about our products and policies.
What materials are used in your jewellery?
Our pieces are made from high-quality imitation materials including gold plated, silver plated, rose gold plated, and alloy bases with cubic zirconia, artificial diamonds, and pearl accents.
How do I care for my imitation jewellery?
Avoid contact with water, perfumes, and chemicals. Store in a dry place away from sunlight. Clean gently with a soft dry cloth after each use.
What is your return policy?
We offer a 30-day return policy on all unused items in original packaging. Please contact our support team to initiate a return.
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping is available at checkout for 2-3 business day delivery.
Do you offer international shipping?
Yes, we ship to select countries. Shipping costs and delivery times vary by destination and are calculated at checkout.
Can I track my order?
Yes, once your order ships you will receive a tracking number via email. You can also track orders from your account dashboard.
Do you have a size guide?
Yes, check our size guide page for detailed measurements on rings, bangles, necklaces, and earrings.
Still have a question? Get in touch.